HAPPY KIDS FAMILY SERVICES REQUEST
We offer our clients a wide range of services you may select from. If it is simply a nanny, question or comment check the appropriate box and someone on our staff will get back to you as soon as possible.
NOTE: Happy Kids cannot guarantee a vaccinated nanny, if you wish to move forward regardless, please continue to fill out this form for nanny services.
* DENOTES REQUIRED FIELD
Cancellation Policy & Important Information
Happy Kids is very flexible in terms of time changes and aims to help make your family’s vacation as relaxing as possible!
- We have a One-Time Reservation Booking fee per nanny & per island of $43.08 on a non-holiday or $80.78 on a major holiday. The Reservation Booking fee is ONLY to secure your dates and times of nanny services, it will not be applied to the
nanny’s hourly pay.
- Daily Travel Fee of $20.00 in cash per nanny per shift. This fee is not included in the nanny's hourly rate or the parking fee.
- If there is a parking fee it is not included with the nanny's fees. Clients are responsible for the nanny's parking fees as well.
- Cash payment made to the nanny at the end of each sit unless you book 20 hours or more.
- We require 5-30 hours be prepaid by credit card if you book 20 hours or more. Cash payment due to the nanny at the end of each day in the beginning of your booking and the prepaid hours will be applied towards the end of your booking.
- Associated credit card processing and handling fee, Happy Kids service fees, & Hawaii State Taxes will apply to any credit card bookings.
- CANCELLATION POLICY OUTSIDE OF NOVEMBER 18 UNTIL JANUARY 7: Once the reservation booking fee invoice has been paid and a nanny secured/confirmed, we require at least 48 hours’ notice when canceling any non-holiday. Should less than 48
hours’ notice be provided, a $50.00 cancellation fee will be charged per cancellation for a non-holiday. You will be charged the hourly minimum if the nanny is canceled with 4 hours or less notice.
- CANCELLATION OR CHANGE POLICY BETWEEN NOVEMBER 18 UNTIL JANUARY 7 NOT INCLUDING A MAJOR HOLIDAY: Between the dates of November 18th to January 7th we require that any changes or cancellations need to be made with at least seven (7)
business days to avoid any cancellation/change fees. Once we send you formal confirmation the cancellation/change fee is $50.00 per shift that is cancelled/change with less than 7 days' notice (credit card processing and handling fees, Happy
Kids service fees, & Hawaii State Taxes will apply).
- MAJOR HOLIDAYS CANCELLATIONS: Happy Kids consider major holidays to be Thanksgiving, Christmas Eve, Christmas Day, New Year’s Eve, and New Year’s Day.
- Between the dates of November 18th to January 7th we require that any changes or
cancellations need to be made with at least seven (7) business days to avoid any cancellation fees.
- The 50% deposit for the major holidays is non-refundable if it's canceled. Associated credit card processing and handling fees, Happy
Kids service fee, and Hawaii State Sales Tax will apply.
- You will be charged the hourly minimum if the nanny is canceled with 4 hours or less notice.
Please make all changes and/or cancellations by telephone through our main office at 808-667-5437 during our normal business hours of 10:00am until 4:00pm HST daily except Sundays when we are closed. Emailed
cancellations, made after 4:00pm HST, will be recorded on the following business day at 10:00am. Any cancellations/changes/bookings made via text message will NOT be accepted.
Inclement weather does not void the cancellation fee.