HAPPY KIDS FAMILY SERVICES REQUEST
We offer our clients a wide range of services you may select from. If it is simply a nanny, question or comment check the appropriate box and someone on our staff will get back to you as soon as possible.
* DENOTES REQUIRED FIELD
Happy Kids is very flexible in terms of time changes and aims to help make your family’s vacation as relaxing as possible! However, once your nanny has been booked and confirmed, we require at least 48 hours’ notice when
canceling any days (72 hours’ when canceling any major holidays) in order to ensure a refund of $52.00 of the amount collected to secure your booking.
- For all bookings that are LESS THAN 20 hours in length Happy Kids collects the amount of $94.87 to secure your booking; the amount of $94.87 is comprised of Happy Kids’ cancellation fee, Happy Kids’ minimal booking fee, Hawaii State
General Excise tax, and Square credit card processing fees. Should no cancellations be made with LESS THAN 48 hours’ notice (dates that are not a major-holiday) or LESS THAN 72 hours’ notice (major holiday – Thanksgiving, Christmas Eve,
Christmas Day, New Year’s Eve and New Year’s Day) your credit card will be refunded in the amount of $52.00 within 14 BUSINESS DAYS.
- Should a cancellation occur within the timeframe noted above (48 hours non major holiday / 72 hours major holiday) ANY TYPE OF REFUND WILL BE FORFEITED.
- For all bookings that are MORE THAN 20 hours in length (please note that major holidays are double rate days and as such are counted as double the regular hours (Ex: A major holiday rate sit that is 4 hours in length would be considered
the same as a non-major holiday rate sit that is 8 hours in length) a prepaid deposit will be collected for a minimum of 50% of the time secured.
Please make all changes and/or cancellations by telephone through our main office at 808-667-5437 during our normal business hours of 10:00am until 2:00pm HST daily except Wednesday, Saturday, & Sunday.
Emailed cancellations, made after 5:00pm HST, will be recorded the following business day at 9:00am. Any cancellations made via text message will NOT be accepted.
Inclement weather does not void the cancellation fee.